ServiceMax System Administrator

The transformation of field service through the implementation of ServiceMax requires the Service Operations organization to expand to include this role to coordinate from a business requirement perspective during implementation and system administration of the program on an on-going basis.

Key Responsibilities:
The ServiceMax System Administrator will be responsible for the successful implementation, management and performance of ServiceMax. This individual will work across the business to ensure successful performance and achieve committed milestones & outcomes. The technical underpinnings of ServiceMax will be your responsibility. Perform all tasks related to the day-to-day operations of a large implementation of ServiceMax including but not limited to managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts and installation. This individual will be responsible for the communication and training plans including the delivery of training. They will be effective communicators who possess critical thinking, decision-making and problem solving skills. The role may require up to 30% travel.

• Interact with project management to ensure all project milestones are successfully met.
• Ability to provide application and business process consulting, including training documentation, for implementation of ServiceMax application software.
• Manage a fast-paced queue of support tickets, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Interact with Project management of a large scale ServiceMax implementation including the integration supporting Apps.
• Assist in the configuration and maintenance of sandbox environments to facilitate development and QA testing of new features and functionality.
• Design, build, test and deploy enhancements to “Salesforce” and “ServiceMax” custom objects, page layouts, workflows, alerts, reports and complex dashboards within “Salesforce.”
• Participate in the research, selection, set up and support of third-party application tools.
• Must be able to “think on their feet” and demonstrate a strong ability and initiative to learn
• Willingness to travel to different sites, field trips with Field Service Engineers, customer sites and internal meetings on as needed basis.