Essential Responsibilities:
Key Responsibilities/essential functions include: - Basic troubleshooting, installation, maintenance and service repair needs on designated equipment. - Completing Preventative Maintenance and Functional Management Inspections. - Ordering and managing repair parts cycle times. - Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. - Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. - Maintaining tools and test equipment properly and ensuring they are calibrated. - Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements. - Managing vendors' service delivery processes in compliance with GE Healthcare policies. - Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. - Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs. - Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Qualifications/Requirements:
- Linguistic skills: fluent in French & Dutch, very good knowledge of English - Experience interfacing with both internal team members and external customers as part of a solution based service process. - Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. - Experience troubleshooting and responding to customer concerns. - High work standards and quality - Initiative and motivation - Plans and organizes work effectively - Excellent communications, listening and interpersonal skills - Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
Additional Eligibility Qualifications:
Desired Characteristics:
Comprehensive knowledge of Ultrasound product portfolio.
