Essential Responsibilities:
Customer Calls Take incoming RFS and log the problem in MUST, if required Identifying our contractual commitments, accurate use of remote support. Accurate use of FE Diary. Accurate use of the Escalation Process. Field Engineer Calls Take incoming calls from FE's related to dispatching; Enter all comments and agree action plan. Offer suggestions on possible solutions. Assigning FE Assign FE if they are listed in the System Preferred list When Preferred FE not available use the training records and maps to find a suitable resource. Escalate to Senior Co-ordinator according to Regional FE planning rules. Parts Ordering Order parts using the current parts ordering System; Organize distribution if part in the region network; Escalate if part in another location. Area Administration Fully understand and implement the CSO process as required. Other Dispatching FEs to RFS Escalate issues as required.
Qualifications/Requirements:
Computer Skills to include Word & Excel. Knowledge of parts ordering System Ability to Work independently with minimum direction Effective communication skills Strong Interpersonal Skills Fluent English and Russian
Additional Eligibility Qualifications:
Desired Characteristics:
