Essential Responsibilities:
Technical: Maintains all models specific to LCS in the assigned area..
Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
Business growth: Assists in the growth and direction of business in his/her geographic area.
Productivity: Responsible for Warranty and PMS contract cost control.
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications/Requirements:
-Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
-Complete all planned Quality & Compliance training within the defined deadlines.
-Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
-Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
-Insure timely dispatch closure.
-Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe.
-Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Additional Eligibility Qualifications:
Desired Characteristics:
-Qualified to Degree level or equivalent.
-Technical analytical skills.
-2-4 years Field Services experience.
-Comprehensive knowledge of a specific modality or multi-modalities.
-Sought by others for guidance and advice.
-Profiency in English.
-Ability to work independently with minimum direction.
-High work standards and quality.
-Initiative and motivation.
-Plans and organizes work effectively.
-Excellent communications, listening and interpersonal skills.
-Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
