Essential Responsibilities:
Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development. Drives business results and manages customer relationships within area of responsibility. Owns operational processes (Project Management completion, Overtime management). Leads and cultivates a culture of GE Values and integrity. Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer. Proactively identifies customer needs and develops and implements customer specific solutions.Leads service delivery which continuously surpasses customer expectations. Leverage internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable Environment Health & Safety (EHS) policies and procedures. Drives change initiatives as required to improve efficiencies and execute on business commitments.
Qualifications/Requirements:
BA/BS degree. At least 5 years of leadership experience in corporate world or military. Proven experience leading a team, managing customer relationships and/or managing a large P&L or comparable business unit. Ability to develop and execute multiple priorities and approaches to meet objectives. Exceptional interpersonal skills. Willingness to travel 40% within your specified geographic region. Must be legally authorized to work in the Canada.
Additional Eligibility Qualifications:
Desired Characteristics:
MBA. Prior experience managing a Field Service team in equipment maintenance. Prior experience managing a remote team in customer service. GE Healthcare Service Experience. GE Service or Operational experience. Prior field sales or field service experience. Proven leadership and ability to orchestrate resources and motivate teams. Experience in managing a large P&L. Strong business acumen. An inclusive leader that builds a connection to the workforce through personal involvement and trust. Proven ability to influence and drive change through exceptional written and verbal communication skills. Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals. Understanding of customer/marketplace and drivers that influence customer behavior. Previous direct report management/leadership experience.
