Essential Responsibilities:
This person is responsible for driving customer satisfaction and process productivity during the installation process including:- Acting as the primary liaison between GE and the customer team- Identification, escalation and resolution of issues, which might affect customer satisfaction and GE operational targets- Participation in process improvement initiatives- Participation in pre-sales support activities
Qualifications/Requirements:
1. Bachelors degree (Computer Science, Biomedic, Electronical) and 2/3 years of project management experience,2. Minimum 2 years experience leading cross-functional teams3. Ability to work independently and prioritize multiple priorities to meet scheduled completion dates and customer expectations4. Ability to work with and communicate with diverse work partners5. Ability to work effectively from a remote home office location6. Ability to work with and influence team members to achieve mutual goals7. Working knowledge of Microsoft Windows and all Office Suites Applications8. Candidate must have a valid driver's license
Additional Eligibility Qualifications:
Desired Characteristics:
1. Ability to communicate complex technical issues in a customer-friendly manner2. Experience with large-scale project management where deadlines where met on or ahead of schedule; construction, IT or installations experience preferred;3. Ability to work effectively in difficult and fast paced environment4. Ability to elaborate technical files to support Sales proposals5. Demonstrated customer service experience working in a clinical environment6. Ability to multi-tasks and manage competing priorities7. Ability to provide constructive feedback to installation teams and contractors8. Formal coursework in project management9. Knowledge/experience with the healthcare industry and GEHC IT products10. Proficient in project Management Software such as MS Project11. Proficient with design tools such as AutoCAD & Visio12. Current Project Management Professional (PMP) certification13. ITIL Certification14. Six Sigma certification and/or experience in Lean methodology
