- Installation, Maintenance and Repair: The primary duties of the Customer Support Engineer are to install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service. Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services which apply to our products in the field.
- Business Development: The Customer Support Engineer will also help develop new business through the sale of new service agreements, service agreement upgrades and instrument add-ons to existing contracts. Assist and support local sales representative secure new instrument orders. Contribute to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.
- Information / Asset Management: Other responsibilities include maintaining up to date electronic and repair documentation for dispatch, inventory and service support functions of the job. Accountability for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
- Continuous Self Development: In an effort to continually develop skills the Customer Support Engineer will take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer. Seek higher level certification through participation in company sponsored training & development initiatives.
Valid driver’s license and ability to travel overnight.
Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
2-5 years experience in supporting GC/LC equipment
Bachelors degree in Chemistry,
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