Deskside Support Engineer/Must have Pharmaceutical domain experience

Tarrytown NY US
Apr 26, 2016
Nov 18, 2016
Organization Type
Contract Type
Position Title: Deskside Support Engineer/Must have Pharmaceutical domain experience
Location: TarryTown, NY
Type of Assignment: Contract

Job Description:
The OneSource Lab Computing Service Engineer provides scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. This role works seamlessly with and supports the other PerkinElmer practices and divisions within the lab computing environment.    
  • Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation
  • Implements customer specified benchtop computing design and processes
  • Administers and assures connectivity of customer’s Operating System based platforms
  • Manage On-boarding, retirement and relocation of equipment
  • Implements Windows based security, including but not limited to:  the lab environment and customers’ needs
  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
  • Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues
  • Provides technical Subject Matter Expertise for new system validations and change management efforts
  • Develops and works with management to implement training plans for Services personnel
  • Develops course material and conducts training sessions on lab computing processes, strategies, solutions, and enhancements with the Workforce Development team as needed
  • Document procedures, policies, troubleshooting and best practices
  • Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  • Acts as Liaison for software/hardware related inquiries
  • Escalates IT issues that are not resolved via regularly identified support channels.
  • Acts as an interface between client, business and corporate teams.
  • Participates in client & PerkinElmer team meetings
  • Provides support for all PerkinElmer practices and divisions as needed.
Qualifications, Skills & Experience:
  • Bachelors of Science in Computer Science, Life Science or equivalent industry experience
  • 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
  • Experience with virtual machine support.
  • Experience with scientific instrumentation
 Required Experience:
  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Ability to troubleshoot complex instrument and technology issues.
  • Strong verbal and written communication skills.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
  • Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.