E-Notebook Enterprise Support Analyst

We are looking for a technically strong, experienced Support Analyst to become immersed in the E-Notebook technologies to provide superior support to our customers. You will be primarily responsible for establishing and sustaining credibility with all of our customers and driving the ticket resolution process. You will contribute to the strength of our team approach to collaborative support and benefit from the experiences made in a fast-paced, high-touch customer environment. Join us, and find out how many ways PerkinElmer offers you the chance to focus on what really matters - delighting our customers.

Scope of Work Activities

Provide electronic and phone support for E-Notebook Enterprise Solutions. On-site troubleshooting my also occur.

Managerial Approach

• Position will report to Enterprise Support team leader in America.
• Daily status reporting to track time, weekly and monthly statistic reports.
• Customer Satisfaction, case load, resolution and response quality will be measured.

Training and Orientation


Training to occur remotely for familiarization with software solutions and support processes at PerkinElmer.