Customer Services Advisor (Information Team, Careers and Employability)

Customer Services Advisor (Information Team, Careers and Employability)

Careers & Employability Service

Location:  Highfield Campus
Salary:   £19,273 to £22,912 Pro rata, per annum
Part Time (22.5 hours per week), Permanent (term-time only).
Closing Date:   Wednesday 27 July 2016
Interview Date:   Tuesday 16 August 2016
Reference:  757716EW

We are looking for an enthusiastic Customer Service Advisor to join our Information team, within the Careers and Employability Service.  As the first point of contact by phone, email and in person for students, employers and other stakeholders, your role will be as an ambassador for the service, ensuring that all customers are taken care of appropriately and a professional image is conveyed at all times.

You will provide information to University of Southampton students/graduates and other customers on all aspects of the Careers and Employability Service offering as well as maintaining the Careers Centre to ensure a welcoming environment and access to up-to-date resources.  You may need to refer enquiries to other departments within Careers, Student Services or the wider University, so you will need to develop a thorough knowledge of services on offer.

You will possess excellent customer service and time management skills, have strong attention to detail combined with organisation and communication skills.  A good understanding of the Microsoft Office suite (Excel, Word, PowerPoint and Outlook) and a proactive attitude are essential.

This post presents an exciting opportunity for an efficient and exceptionally motivated individual who enjoys working in a fast paced environment undertaking a range of roles in the working day. 

This post is offered on a term-time only basis, working 36 weeks per year to cover University terms.  There is some flexibility around hours, although applicants should note Monday – Friday cover is essential.

Please note that Student Services use generic job descriptions. For this post, you will be recruited against our Customer Services Advisor job description, which is attached for full details. As a result, your contract and day-to-day job title will be as per this job description.  

*Student Services is one of the largest Professional Services departments in the University.  We provide a 'one stop shop' providing advice, guidance and information to University of Southampton students, as well as career advice, counselling services, support for disabled students, and help with VISAs and financial issues.  Our services also include an Early Years Centre providing a childcare facility for students and staff, Residences Support, offering support in halls out of hours from 1800-0800 and some of the biggest and best leisure facilities in the area.  If you would like to find out more please visit our website at: www.southampton.ac.uk/studentservices

Application Procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The vacancy will close at midnight on the closing date as shown above. If you need any assistance, please contact Anastasia Shikhareva on +44 (0) 23 8059 9002. Please quote vacancy reference number 757716EW on all correspondence.

Further details:

• Job Description and Person Specification

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.