Regional Service Director

PerkinElmer is a global technology leader driving growth and initiative in the Environmental and Human Health Science markets. The company is a leading force in the development, production, marketing, servicing, and supporting of laboratory instrumentation and ancillary services throughout the world.
Purpose
PerkinElmer has an exciting opportunity for a Regional Service Director for Northeast and Canada. The Regional Service Director will be building and maintaining strong customer/channel relationships directed toward growth of PerkinElmer’s market share, revenue and profitability consistent with strategic business goals in the EH Sales and Services business unit. This will be accomplished through leadership, effective deployment of resources, acquisition of talent and execution of business strategy. Key Responsibilities
Business Development. Manage and drive profitable business growth for designated service territory. Develop three year territory business plan that links to overall business plan. Identify key market/customer opportunities for growth and develop key metrics and action plans to grow deeper customer relationships. Integrate service initiatives with resource deployment. Develop strategies, budgets and accurate forecasts to execute business plans and deliver on commitments. Effectively manage headcount and other budgeted expense/revenue plans to improve overall profitability. Coordinate with Sales counterpart to drive strategic business solutions for our customers.

Sales & Service Coordination. Foster an atmosphere of sales and service teamwork and coordination. Work with Sales leadership to initiate timely solutions for customer issues and innovate product and service solutions for customers.

Customer relationship management. Strive to set the example for importance of strengthening the relationships and partnerships with customers. Invest significant time in direct meeting with customers, assessing customer’s level of satisfaction and assessing customer value drivers which can then be translated to service and product offerings.

Service Team Development. Continue to upgrade and leverage talent by identifying critical skills and competencies necessary to provide best-in-class customer support. Develop or redeploy resources as needed to meet business commitments and reinforce PerkinElmer value proposition in the marketplace. Oversee all staffing decisions to ensure that we are hiring and deploying talent consistent with total customer value strategies. Leverage the LEAD process to develop and utilize operational performance measures to ensure most efficient deployment of team resources with a relentless focus on process improvement. Recognize and reward individuals who demonstrate exceptional performance.

Succession Planning. Create a pipeline of talented and knowledgeable individuals, through your leadership, that are “Ready Now” to step into leadership roles within the organization. Utilize LEAD as a core process for driving performance through ongoing goal-setting, results measurement, individual and team development and talent identification and deployment.

Represent field and customer. Represent the Americas Field Organization and customer’s views to the business units and the global service and sales support organization.