Desktop Support Engineer-Must have Pharmaceutical Domain experience

PerkinElmer is a global technology leader driving growth and initiative in the Environmental and Human Health Science markets. The company is a leading force in the development, production, marketing, servicing, and support of laboratory instrumentation and ancillary services throughout the world.

• Working seamlessly with the corporate IT team
• Build and maintain a working relationship with Lab Owners, IT Teams and Management.
• Proactively support the lab environment
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Manage On-boarding, retirement and relocation of equipment
• Identify inefficiencies in the environment and resolve, fault tolerance, preventative maintenance, virus management and best practices
• Collaborates with departments to improve systems and processes
• Install and troubleshoot computers and software in client laboratory space
• Document procedures, policies, troubleshooting and best practices
• Coordinates and works with outside vendors, with installations and problem solving.
• Maintain daily client communications
• Participate in client team meetings
• Listens actively and communicates promptly and effectively with users regarding IT issues.
• Provides timely follow-up.
• Escalates IT issues that are not resolved via normal support channels.
• Acts as an interface between business and corporate IT teams.
• Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
• Ability to manage one’s time with minimal supervision to achieve objectives

• Understanding of lab practices, instruments and software
• Demonstrated Leadership abilities and be achievement oriented.
• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
• Strong verbal and written communication skills.
• Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative.
• Problem solving skills to resolve issues
• Ability to multitask and support various groups of users

• Bachelor’s degree in Computer Science or  a minimum of 5 years’ of relevant professional experience

Benefits at PerkinElmer

Competitive base salary and incentive compensation plan / Job training and professional development / Comprehensive benefits package / Paid time off and holidays / Tuition reimbursement plan / 401(k) with match