Global Customer Engagement Design Manager-SWISS

£100185 - £120222 per annum
Oct 05, 2016
Nov 04, 2016
RK-132588 - 1
Rositsa Kondaklieva
Jobseeker Type
Organization Type
Contract Type
Full Time

Global Customer Engagement Design Manager-SWISS

A unique opportunity has become available with our client - Pharma leader with US HQ. For their EU HQs, we are looking for a senior specialist that can help them drive the Customer Engagement Capabilities in the company and design and coordinate the implementation of new customer engagement models. That is a Global role sitting within their Marketing Operations function that works cross-functionally within Regulatory, Quality, Medical departments. You will be also managing external stakeholders and vendors.

Your responsibilities will include:

  • Design, develop and coordinate models on how to improve customers`s experience
  • Building a new functional and organizational capabilities within the Customer engagement arena
  • Translating Customer insights into strategies on Global level, liaise with he respective countries
  • In charge of leading the organizational projects for the function
  • Budget responsibilities


  • At least 3 years on a design and planning position
  • At least 7 years in the Pharmaceutical industry
  • International/ Global experience
  • Previous customer/ patients engagement experience
  • Creativity and passion about making things happen
  • Medical/ Scientific background with Marketing/ Commercial focus

If you would like to hear more about this position then please contact Rositsa Kondaklieva on +41 435080816 or alternatively send me an up to date copy of your CV as Word Document by email to