The Team Manager (TM) is responsible to the Security Operations Manager for the efficient management and operational effectiveness of a security team which comprise a total of 11 officers who work a 24/7 shift pattern. The TM will be responsible for ensuring that all security officers are operating to maximum effectiveness, that service delivery meets the highest standards and that all security staff are developed to their full potential. He/she will take on the management and operational responsibility for driving and developing the teams to deliver an excellent security service. The role of the TM will require working a 24/7 shift pattern and flexibility is a prerequisite of the role.
1. Team Management (50%)
- To be a role model for the security teams providing leadership, coaching and management direction with regard to operational security issues that arise whilst on duty as well as professional representation of the security function.
- To be at the forefront of managing the staff on the operational teams in compliance with HR policy, dealing with such issues as performance, attendance, grievances and behaviour from problem identification through to successful resolution.
- To carry out documented 1-2-1 meetings with Security Officers ensuring that objectives and developments needs are met and actions plans implemented where appropriate.
- To train, mentor, coach and manage security staff to ensure a high level of professionalism as well as securing engagement, confidence and morale at an individual level, ensuring at all times that communication messages are concise, consistent and positive.
- To manage the training needs of the security teams so that development needs are correctly identified and that training records are kept up to date.
- To implement and manage the universities attendance management policy, thereby optimising staff attendance.
- To ensure the health, safety and welfare of staff within the teams at all times.
- Participate in a culture of continuous improvement and undertake such training and development as may be requested
- To manage and audit Security Industry Association licences for security officers and report upon any compliance related issues.
- Recruitment, induction and probation of new starters, proactively identifying training needs and liaising with POD, HAS L&OD to source that training where appropriate
- Conduct PDRs & salary reviews for the team
2. Service Delivery (50%)
- To manage the maintenance and control of all security systems and equipment, including keys, CCTV, incident management systems, computer based intruder and fire alarms, radios and to maintain proper records of such, especially with regard to legislative requirements such as the Data Protection Act.
- To design and implement new and appropriate security procedures and working practices effectively and to manage the associated change, ensuring also that there is a continual flow of oversight and communication.
- To manage the Security Control Room in a manner which is consistent with the best of industry standards so that operational effectiveness and professionalism is at all times of the highest quality.
- To manage emergencies and serious incidents, mobilising and organising security resources pending the arrival of more senior personnel, establishing the best of relationships with the police and emergency services to provide effective responses.
- To be able to provide competent reports, assessments, analysis and other documentation pertaining to security or HR matters that are capable of being presented to senior management.
- To ensure that security operations across the campus meet the needs of the customer and are appropriate to risk as well as compliant with security policy and procedure.
- To manage and assess where process improvements can be made and identify the weak link in operations and be able to set in place effective remedies.
- To manage the development and optimum use of security systems such as CCTV, access control, incident reporting software and intruder alarms etc. ensuring that these are properly reviewed and supported and to assist staff who are training on these systems.
Required Knowledge, Skills, Qualifications, Experience
- Significant experience in a senior supervisory capacity within a security environment or related function leading a team in a customer focussed environment, with a track record of achievement through team effort
- A management qualification such as ILM Level 5 or equivalent
- A recognised security qualification at management level from a recognised awarding body such as The Security Institute or other
- Good knowledge of Crime Prevention Through Environmental Design, Loss Prevention Certification Board Standards and relevant Industry Standards for security
- Experience of relationship management with the Police and Emergency Services
- Experience of managing and operating PC based security systems i.e. access control, CCTV, intruder and fire alarms and able to demonstrate a good understanding of current and evolving security technology
- Excellent relationship building and interpersonal skills at all levels
- A comprehensive knowledge of legislation and regulation as it affects the security industry
- A good knowledge of police and evidence procedures
- Experience of emergency and incident management
- Competence with office computer systems such as MS Word, Excel and PowerPoint as well as bespoke systems
- Strong verbal and written communication skills
- Able to manage staff diplomatically to achieve optimum performance and to monitor and address performance levels that fall short of requirements
- Experience of managing staff through periods of contentious change to achieve a cooperative outcome
- Able to analyse data and to draw sustainable and logical conclusions
The post holder will be expected to work effectively cross functionally with internal and external customers as well within the department management structure. Security services impact on many areas, sometimes critically, and the Team Manager will play a key role in coordinating activity and brokering information in a variety of directions with an expectation of effective outcome.
Planning and organising
- To plan effectively for team operations throughout the shift and to organise a wide variety of resources during often complex situations
- To assist at the planning stage and operational delivery with regard to conferences, special events and ceremonial functions as required
- To engage with special projects as they are identified by the Head of Security or Security Operations Manager
- Problem solving and decision making
- The TM will be expected to consult others where advice is needed outside of the post holders own experience or competence and where actions are likely to affect other areas or where the assistance of other persons or departments is required to fulfil tasks and duties.
- The TM must refer to the Head of Security decisions that require policy making authority regarding use of resources, health safety and welfare, security threat assessment, communication to senior management or other strategic matters relating to the running of the department.
- Carry out duties on own initiative and make decisions in response to any operational security, emergency or staffing issues that may arise without constant reference to or intervention from senior managers
- Make decisions based on sound judgement and taking into account the requirements of the situation, the perspectives of others and the needs of the business.
- Effectively resolve problems that arise within the post holders remit, reporting or escalating upwards as required
Internal and external relationships
- To develop and maintain close working relationship with colleagues at other higher education establishments and neighbouring institutions for the purposes of sharing good practice.
- To work with University colleagues who are key stakeholders in security in order to ensure that security issues are properly represented and that collaborative solutions to difficult problems are identified.
- To maintain and build relationships with community partnerships such as with the police, emergency services and BCC