Assistant Manager

Aga Khan University Hospital invites applications for the position of Assistant Manager.

Responsibilities

You will be responsible to:

• effectively coordinate with all clinical departments and support service and work closely with Clinical Heads and Head Nurse to ensure patient satisfaction and maintain appropriate service standard at all levels
• extend help to all patient queries regarding billing, clinical summaries, medical reports and purchase of medical accessories
• visit all admitted patients daily to ensure their comfort and satisfaction and follow-up to resolve issues and provide timely feedback about the round to the Clinical Heads
• conduct studies of service issues by collecting data, analyzing it and make recommendation
• initiate dialogue with different personal and department to resolve issues and to review inpatient and outpatient performance to improve standards
• log, dispatch and follow-up the daily round issues and feedback on daily basis
• provide operational oversight to strengthen administrative and management functions. Manage daily operations and ensure that all issues are dealt promptly and effectively
• work as “Administrator On-call” on holidays and after working hours.  If required, visit the hospital to solve issues which require immediate attention.
• handle patient complaints and irritate patients and deal with crisis situation in most professional manner. 
• ensure that complaint and incident handling procedure is well understood by staff and patients and the data is timely reported.
• ensure high level of patient focused orientation among the staff for facilitate provision of quality health care services.

Requirements

You should have:

• a Master’s degree, preferably MBA, ACCA, MBBS or equivalent 
• minimum 5 years of related work experience including 1-2 years of managing a hospital
• good knowledge of ambulatory, diagnostic and inpatient services
• good knowledge of employee relation techniques
• good communication & interpersonal skills