Infrared Product Specialist

PerkinElmer is a global technology leader driving growth and innovation in the Environmental and Human Health Science markets. The company is a leading force in the development, production, marketing, servicing, and supporting of laboratory instrumentation and ancillary services throughout the world.

Product Specialist Objective

Demonstrate leadership in driving our business results in assigned geography & product line through active partnership in sales and marketing efforts. This includes pre- and post-sale customer support, sales and service training, product demonstrations, and application feasibility and testing. Deliver to Product Line a basis of differentiation over competition and collect and provide technical competitive intelligence.

Key Responsibilities

Provide Pre-Sales Support for FTIR/NIR Analysis.

From an understanding of what the customer is trying to accomplish, work in partnership with sales team to demonstrate product capabilities and applicability to the customer and their application needs. Provide complex (high level) demos and application driven answers and tools for customer and/or sales as requested or required. Analyze customer samples and provide data to the customer demonstrating their stated application. Further the sales process and help close orders through frequent interaction with sales professionals. Develop Account Manager’s/Sales Representative’s skills for simple demos and independent selling. Develop new applications based on market analysis in the FTIR/NIR Analysis product disciplines.

Provide Post-Sales Support for FTIR/NIR Analysis.

Ensure successful implementation by remaining engaged with the customer and sales & service team throughout the implementation of equipment. Provide problem diagnosis and assist in the elimination of start-up issues. Conduct customer training on a formal basis as requested by customers.

Provide Technical Expertise in FTIR/NIR Analysis.

Act as the technical focal point to communicate customer business insight, trends, etc. Answer complex questions regarding PerkinElmer instruments and their utilization in customer specific applications in the following areas: Industrial; Food; Dietary Supplements; Pharma & Biotech; Advanced Materials; Chemicals; Polymers; Academia. Understand current regulations imposed by ASTM, FDA, and other regulatory agencies. Work closely with product line leaders, field management and business units to coordinate activities aimed at promoting and growing the product line. The position will require a solid background in IR, NIR, Microspectroscopy, and Chemometrics. Working knowledge of Thermal Analysis as well as UV-VIS-NIR analysis techniques as applied to materials science would be a plus.

Deliver Field Training on FTIR/NIR Analysis.

Proactively train sales and service people and help develop sales tools aimed at promoting PerkinElmer products, understanding markets and facilitating sales. Develop training materials.

Deliver Presentations to Customers.

Prepare and deliver account driven, sales-oriented presentations and seminars that speak to our customer’s business needs and applications and position our products as solutions to meeting those needs.

Cultivate partnerships with customers and other suppliers to solve customer problems.

Facilitate solving customer problems through training, information and recommendation of solutions. Maintain technical selling capability to function in a consultative role for the customer.

Teamwork.


Work closely with regional extended sales team, service team, product specialists, and business units in order to promote a high level of customer support. Provide technical support for planned customer events throughout the year (workshops, trade shows, etc.). Provide feedback to management on industry trends & opportunities for growth.