Service Manager (post level 12)

Department of Housing and Residence Affairs Division Kovsie Inn / Harmony

Service Manager (post level 12)

Job ID: 1741

General duties and responsibilities:

Handle the general management of cleaning staff and cleaning processes in appointed UFS accommodation categories.

Handle the administration and management of supplies and apparatus in appointed accommodation categories.

Report and follow up on maintenance requests in appointed accommodation categories.

Manage and perform tasks with regard to conferences at a basic level, where applicable. This entails the cleaning of rooms and making of beds in good time.

Complete time registers and leave application forms of cleaning staff.

Maintain good work discipline among cleaning staff by means of the appropriate corrective measures.

Carry out inspections to ensure a high standard of cleaning.

Perform any ad hoc tasks concerning the cleanliness and neatness of UFS residences.

Housekeeping duties and responsibilities:

Create a stock sheet indicating all the linen stock that is being controlled and maintain this stock sheet on a monthly basis.

Receive complaints and / or issues from reception in regards to Division C & D every morning and deal with these accordingly, as well as other complaints and / or related problems according to a list of reception.

Practical training of Housekeeping staff.

Continuous communication with reception on state of rooms for arrivals and special requests.

Assist with delivery and management of functions in the absence of hotel manager.

Manage reception desk in time of crises.

Assist with emergency purchasing or collecting of items from vendors.

Deal with customer complaints in the absence of hotel manager.

Inherent requirements:

Grade 12 with two (2) years’ relevant experience in general duties and responsibilities and / or two (2) years’ relevant experience in housekeeping duties and responsibilities.

A valid driving license.

Recommendations:

Knowledge of cleaning and hygiene system in general.

Two (2) years’ experience in the supervision of a colour code cleaning system within a building space.

Two (2) years’ experience in the management of cleaning products and apparatus, as prescribed by a colour code cleaning system.

Required competencies:

Good communication skills.

Good customer relations skills.

Problem solving skills.

Service orientation.

Conflict management skills.

Team work.

Regular instruction to Housekeeping staff and Cleaning staff.

Quality control.

Administrative and Management skills.

Decision making skills.

Assumption of duties:

As soon as possible

Closing date:

2 November 2016

Salary:

The salary scale is available on request. For any further enquiries, please feel free to contact 051 401 9130 / 9962.

Fringe benefits:

(Subject to specific conditions): pension scheme, medical aid scheme, group life insurance, housing allowance, leave and sick leave, service bonus and study benefits

General:

The University reserves the right not to fill the post. The University subscribes to and applies the principles prescribed by the Employment Equity Act. Preference will be given to candidates from the designated groups, in accordance with the principles of the aforementioned act and the employee profile of the specific department / division.

Applications may only be submitted online. All applications must be accompanied by the following:

A detailed curriculum vitae and cover letter.

Copies of qualifications (please provide the SAQA accreditation in the case of foreign qualifications).

A copy of your identity document (ID).

Applications that are incomplete, or sent by fax or e-mail, will not be considered. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.

External candidates can click HERE to apply online.

UFS staff members can log onto PeopleSoft, click on Self Service, then on Recruiting, and then on Careers to apply online.