CLIO Support Engineer

The OneSource Lab CLIO Service Engineer provides scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services. This role works seamlessly with and supports the other PerkinElmer practices and divisions within One Source Lab Services Environment for PKI Client.

• Manage On-boarding, retirement and relocation of equipment
• Support PKI OneSource Lab Services i.e. Scientific Services, CLIO iLCM services, Lab-IT Services
• Support DAS alarm system including off hrs.
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
• Provides technical Subject Matter Expertise for new system validations and change management efforts
• Develops and works with management to implement training plans for Services personnel
• Develops course material and conducts training sessions forCLIO services, Scientific Services and lab computing processes including strategies, solutions, and enhancements as needed
• Document procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as Liaison for Lab Equipment / software/hardware related inquiries
• Acts as an interface between client, business, vendor, and corporate IT teams.
• Creates and maintains accuracy inventory of lab equipment, PC’s and software
• Participates in client team meetings