IT Applications Engineer

An exciting permanent opportunity exists for a motivated and experienced Application Engineer – a role commonly known in the industry as Dev Ops - to join our dynamic team at ITS at the University of Auckland. The Application Engineering team supports a wide range set of application and infrastructure components, including web technologies, load-balancing solutions, and authentication and identity management systems.  It also provides disciplined production engineering services for in-house developed applications, and undertakes ad hoc development projects in diverse technologies as required. 

In this role your specific responsibilities will include:

• Supporting the day-to-day technical and administrative operations of the Application Engineering Team.
• Delivering point solutions to business problems, both through development of custom solutions, and deployment of third party products.
• Managing and update comprehensively updating all assigned incidents and service requests within the issue service management system.
• Lifecycle support for University Applications, including deployment, documentation, troubleshooting, patching, re-platforming and decommissioning.
• Vendor liaison with major suppliers/partners, to plan changes and escalate issues.
• Developing and maintaining knowledge around current and planned developments within the application end-to-end infrastructure.
• Contribution to the 24x7 support roster for the ITS Application Engineering Team.

To be successful in this role you will need to have:

• 5 years’ experience within the IT industry, with a minimum of 2-3 years Unix and Microsoft software support experience.
• Experience in large IT Infrastructure environments
• Good knowledge of Java or another similar language
• Good understanding of web and middleware technologies
• Knowledge of SQL (Oracle/MySQL/MS SQL), query debugging and client connection mechanisms
• An understanding of ITIL or other standards-based Service Management frameworks
• An understanding of Unix & Microsoft systems, network, and file security
• Working knowledge of network topologies, protocols and technologies including DHCP, DNS and firewalls
• Experience supporting and tuning applications in large organizations
• Excellent trouble-shooting skills and application debugging experience
• Practical understanding of development lifecycle and development methodologies
• Relevant IT industry or tertiary qualifications preferred
• Excellent documentation and oral communication skills
• A strong work ethic and able to work well under pressure.
• A sound understanding of Change Control processes and their use in a large IT environment
• The ability to identify and satisfy customer requirements.
• The ability to work both independently and collaboratively as part of a wider team to achieve targets and meet objectives.

This busy and complex environment offers endless learning opportunities and promises to extend your already sound knowledge and understanding of information technologies.

Professional Staff Level 6

The University has an equity policy and welcomes applications from all qualified persons.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students.

Applications close on Sunday 11th December 2016.