Technical Support Specialist
- Employer
- Perkin Elmer
- Location
- Akron OH US
- Closing date
- Mar 21, 2017
View more
- Sector
- Allied Health and Social Care, Social Services
- Hours
- Full Time
- Organization Type
- Corporate
You need to sign in or create an account to save a job.
To give support and training of laboratory instruments, reagents, and applications in a manner that meets or exceeds customer satisfaction and quality expectations. To act professionally to swiftly address customer concerns.
Duties and Responsibilities
Essential Functions: Provide support for products assigned products. This requires a working knowledge of the products and includes the following applications, and includes the following duties:
Duties and Responsibilities
Essential Functions: Provide support for products assigned products. This requires a working knowledge of the products and includes the following applications, and includes the following duties:
- Independently troubleshoot, resolve, and test technical issues for products assigned.
- Conduct customer training sessions for products assigned.
- Produce and maintain customer training material.
- Identify and investigate product and quality system problems, utilizing the complaint handling system where appropriate.
- Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction.
- Create appropriate documentation for all work performed.
- Dispatch field engineers when appropriate
- Engage in special projects as assigned.
- Proactively communicate status of special projects and unresolved issues to the Team Leader.
- Transition knowledge to other team members through documentation and communication.
- Ensure the complete satisfaction of the customers.
- General office environment as well as laboratory facilities for work space. Customer laboratories will include biological sample material.
- 20-30% Travel – primarily domestic, but will include international travel.
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert