You will be able to demonstrate a strong customer focus and excellent communication skills. You will be expected to deal efficiently and effectively with a wide range of IT related queries resolving these directly or in collaboration with other IT colleagues to ensure minimum disruption to the user.
You will have some experience of providing first or second line support in an IT environment including trouble shooting and fixing IT issues and you will have experience of using Windows and/or Mac or Linux client operating systems.
This role will be part of a team which will provide service to a wide range of users within the University and this role will therefore require candidates to work in a range of Faculties and Services to meet the needs of the IT Service.
Informal enquiries may be made to Michael Hauptfleisch email M.Hauptfleisch@leeds.ac.uk