Weekend Customer Services Assistant
The Library has the Customer Service Excellence award, and our Customer Services Team make a major contribution to the University experience for our students and staff. We’re often the first point of contact with people visiting the Library, and we make sure the libraries are a welcoming, attractive space to work.
We’re looking for someone committed to excellent customer service. You’ll be joining a team that staffs our service points, answering enquiries in person, via email/online or on the telephone. You’ll help manage customer behaviour in our different study spaces (group/individual/silent), and carry out back-room administrative tasks.
We need to be flexible and responsive to changing demands on our time and developments in our services to meet customer expectations.
Hours: 13.5 per week on alternate weekends in term-time (Saturday 10:00 – 17:00, Sunday 12:00 – 19:00)