Field Service Engineer

PerkinElmer, Inc. is seeking an individual with strong leadership qualities to join a customer focused field service team which supports our High Content Imaging and Analysis business. Specifically, our High Content Imaging and Analysis business encompasses our Operetta, Operetta CLS, Opera and Opera Phenix platforms and related products. The successful individual will be responsible for providing and maintaining strong customer relationships.
Responsibilities:

• Manage, prioritize and schedule all work to be performed to satisfy internal and external customer demands.
• Communicate strategic customer, competitive and sales lead information to the appropriate Sales Account Manager.
• Report potential quality issues via the PerkinElmer corrective action process.Provide awareness of critical customer and service issues, with potential recommended solutions to the technical support group. Provide advisory services for management on both equipment and customer problems.
• Apply knowledge of mechanics, electronics, optics, computers, and PerkinElmer products to the installation, preventive maintenance and repair of Imaging products and accessories.
• Perform equipment installations as needed and validation as needed including customer training, introducing the customer to basic features and functions of the instrument and software.
• Provide real-time and follow-up support (technical, operational, logistical) to our customers, both internal and external, including direct Technical Support telephone coverage when necessary.Evaluate the customer issue, diagnose the problem, create a repair strategy then perform and verify the repair.
• Log and track all support calls and field service visits in the appropriate database in a timely manner.
• Delight our customers with prompt and courteous service and support at all times.
• Perform other duties as assigned.