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Operations Support Lead (Student Services)

Employer
Global Academy Jobs
Location
United Kingdom
Closing date
Feb 6, 2017

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Job Details

Operations Support Lead (Student Services)

Operations Support

Location: Highfield Campus

Salary:  £29,301 to £36,001 per annum

Full Time Fixed Term

Closing Date:  Sunday 05 February 2017

Interview Date:  Wednesday 15 February 2017

Reference: 826717EW

We have an immediate and exciting opportunity to join our Student Services* department to cover a period of maternity leave.

As Operations Support Lead, you will work in a small team providing support to the Student Services department and Directorate. The role will involve managing a number of projects that will contribute towards advancing the strategic direction of the department, as well as having ownership of an area of ongoing responsibility.

The project management element of the role will give you the opportunity to lead on a variety of projects, proactively deliver service changes that directly enhance the student experience and build collaborative relationships across the institution. Current examples of projects undertaken by the team include:

  • A University-wide project focused on enhancing the experience of under-represented student groups, helping to maximise their chances of success in study;
  • A University-wide project focused on improving the pre-arrival and arrival experiences of our new students;
  • A project within Student Services readying our business for the implementation of new CRM systems;
  • A cross-departmental project focused on improving our business processes to ensure both excellent service to our students and the cost effectiveness and efficiency of our provision.

The area of ongoing responsibility for this post will be to act as the department’s Health and Safety Officer. This will include developing our central systems and processes to ensure robust and effective management of Health and Safety within Student Services, as well as day to day monitoring and regular reporting of our Health and Safety activities and incidents.

The successful candidate will be self-sufficient, highly organised and have a proven track record of successfully delivering projects in a customer service environment. You will have excellent communication skills and the ability to build and maintain effective business relationships. Given the Health and Safety aspect of the role, you will have meticulous attention to detail and the ability to think logically to find creative solutions to problems. Please note that previous Health and Safety experience is not essential as full, external and certified training will be provided.

If you would like to find out more, or have any questions regarding this opportunity, please contact the Student Services Assistant Director, Caroline Willers, at C.A.Willers@soton.ac.uk. Secondments will be considered, but approval must first be sought from your current line manager or Head of Service/Faculty.

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Jennifer Dickson (Recruitment Team) on +44 (0) 23 8059 3462. Please quote reference 826717EW on all correspondence.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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