Office Manager

Job Purpose

The post holder will manage and develop a small team of reception staff, provide diary management to the Head of Infrastructure and Facilities and the senior team, support relevant committees including the College Health and Safety Executive committee and provide a front of house function for all queries relating to the wider activities of the team. Infrastructure and Facilities provides a wide range of activities in support of both teaching and research in the College; the senior team comprises the Head of Infrastructure and Facilities and the operations manager (Facilities), the College’s Health and Safety advisor, procurement manager, technology hub manager and senior technical manager.

Person Specification

• • Experience of working in the HE sector
• • Experience in an administrative role
• • Familiarity and understanding of how facility management supports the work of the College
• • Experience of a customer facing environment
• • Able to think ahead to review the shape of the team and/or service
• • Able to build collaborative working relationships with peers and colleagues
• • Able to adapt communication to meet the needs of a diverse range of customers; students, academic and professional colleagues.
• • Able to use common software systems and to learn new systems readily eg Microsoft Office, Outlook, access control, absence monitoring and purchasing systems
• • Experience of servicing committees
• • Understand the requirements of data protection and confidentiality.
• • Able to effectively deploy resources and set targets for junior staff, working within set budgets.
• • Requires skills in planning to organise team and services & relate them to other services.
• • Able to handle multiple and complex enquiries in an assured and professional manner