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Service Delivery Manager of Cloud Ops

Employer
Perkin Elmer
Location
Waltham MA US
Closing date
Mar 1, 2017

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Sector
Pharmaceutical
Hours
Full Time
Organization Type
Corporate
Reporting to the Head of Cloud Operations, the Service Delivery Manager, will work across all PKI teams and apply technical and Service Delivery management expertise to some of the most complex and challenging Cloud implementations in the Healthcare space. The SDM will scope work, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to internal customers. SDM will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to improve customer outcomes. SDM will evangelize on behalf of the PKI cloud and influence internal customers to allocate the appropriate resources to achieve their goals.
  • Assist in the planning of delivery roadmaps and lifecycle management
  • Effectively communicate project status, metrics, and issues

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