Customer Service Officer (3 Positions Available)

Property and Facilities

The Property and Facilities Division is responsible for the construction of new buildings, alterations to existing accommodation, maintenance of University grounds, and the security, maintenance and cleaning of over 100 buildings on the main St Lucia campus, 272 buildings on the Gatton campus and a further 2 buildings on the Herston campus as well as other external properties such as the Mayne Graduate Medical School at Herston and the research sites at Heron Island, Indooroopilly Mine, Low Isles, and Charters Towers. The Division also provides services for University stores, mail, transport and furniture. The Division employs over 350 staff in professional, administrative, maintenance, security and cleaning positions and maintains offices at the St Lucia, Gatton, and Herston campuses.

Further information about the Property and Facilities Division may be accessed on the Division's web site at http://www.pf.uq.edu.au

The role

We are seeking 3 enthusiastic Customer Service Officers to act as the first client contact point for the Division.

The role is responsible for providing a range of counter services in an efficient and effective manner and includes tasks such as record keeping, providing ID cards, responding to e-mail, telephone and face-to-face inquiries and complaints.

The person

The successful candidates will have excellent communication skills, strong customer focus and the ability to at times work under pressure.  The position requires the ability to liaise with a multitude of people such as students, university staff, tradespeople and contractors.  Experience with the Microsoft Office suite of products is essential along with the ability to quickly learn new systems.  You will be a team player who can quickly build rapport with your customers to ensure their expectations are met and exceeded.

The University of Queensland values diversity and inclusion.

Applications are particularly encouraged from Aboriginal and Torres Strait Islander peoples. For further information please contact our Australian Indigenous Employment Coordinator at: atsi_recruitment@uq.edu.au

Remuneration

This is a full-time continuing appointment at HEW Level 4.1. The remuneration package will be in the range $59,429 - $63,305 p.a., plus employer superannuation contributions of up to 17% (total package will be in the range $69,532 - $74,067 p.a.).

Position Description

1148025_500254_Customer Service Officer.pdf

Enquiries

To discuss this role please contact Kat Coombes on +61 7 3365 2222 or k.coombes@pf.uq.edu.au .

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses.

For information on completing the application process click here.

Reference: 500254