Associate Director Operations

Associate Director, Operations

An opportunity to lead and deliver the University’s Academic Services operations, working across critical projects and programme work streams, to ensure the highest level of service delivery for our students.  A newly created role and 2IC, to the Director of Academic Services, you will engage with senior leaders across the University to identify and prioritise opportunities for process, systems and service improvement across the service division. Leading with vision, confidence and credibility, you will enable teams to be collaborative and innovative, focusing on organisational enablement and delivering high quality outputs.

Academic Services drives the development and delivery of academic administration and advisory services to students. We prioritise improving the student experience through the development of a strong service culture and the pursuit of continuous improvement strategies.

In support of this, we want you to lead service improvement initiatives and support delivery of operational plans across our services, along with the ongoing development of KPI and operational reporting.  Your expertise in providing business intelligence support, including analysis of performance reporting, feedback and service trends to drive process, systems and service improvement will ensure these improvements are operationalised.

With demonstrated change management capabilities, you will be tertiary qualified, with leadership and people management experience.  Working within a multifaceted corporate or tertiary environment, your proven ability to develop customer centric on-line services, and experience in business intelligence reporting will be key.  Candidates with cross transferable management skills in corporate disciplines will also be strongly considered.

Highly developed written and verbal communication skills and an ability to build relationships at all levels across the organisation, combined with self-motivation and the ability to problem-solve and think strategically are essential. 

This is a great opportunity to work in a professional, high-growth environment, manage a great team of people and genuinely make a difference to students and staff to the University.  In addition to a competitive salary, we offer a generous pension scheme and annual leave allowance, and discounted membership to our Recreation Centre.

Please contact Sinead Johnston for a confidential discussion on 09 923 8262.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz.

 Applications close: Monday 13th March 2017