Desktop & End User Support Specialist

The University of Auckland is a truly great place to work. Offering five weeks’ annual leave, over 300 courses and workshops designed to support your professional development, and standout facilities for staff members who are also parents, it’s easy to see why we've just been voted one of New Zealand’s most attractive employers.*

Find out more about some of the great reasons to work for us at Career development and benefits.

We are looking for someone to join our Faculty’s Information Services team, providing IT support and assistance for an end-user community that includes medical researchers, lecturers, staff and students.

Who’re we looking for?

• We need a customer-oriented person who will work thoughtfully with our IT partners and end-users to resolve issues. These include dealing with competing demands, sensitive situations, and conflicts with other groups.
• You’ll have a talent for understanding end-user requirements, showing sensitivity to clients’ needs while providing technical advice and designing solutions for our faculty.
• You’ll have the ability to take initiative and collaborate well in a team environment, while also being willing to work cooperatively with the university’s wider IT community and its many partners.
• A commitment to understanding new technology in a university environment is important, as is confidence with setting up and using modern desktop software and peripherals, ideally including Apple computers and devices.
• Experience with networking, virtual servers, enterprise software tools, database design, coding, web design or video-conferencing would be an advantage.

The Faculty IS team works in partnership with a university-wide community of skilled IT professionals, and together we are designing and delivering a wide range of advice and innovative solutions to our customers. This is an exciting time to join the team, so apply today!

Professional Staff Level 5.

Applications close on Wednesday 8th March 2017.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz.

*Randstad Awards 2016.