On Site Coordinator

Provide preventative maintenance analysis and recommendation to the customer. Conduct monthly review meetings to review outstanding items. Also manages the on-site data and data bases.

• Primary liaison for Scheduled Maintenance activity.
• Place and track preventative maintenance (PM) calls to and from OEM (Original Equipment Manufacturer) and third party service providers, prioritizing as necessary.
• Updates Planned Maintenance table and manages the rolling PM report; forecasting staffing and parts requirements.
• Point-of-contact regarding preventative maintenance, for Engineers, OEM and third party service providers.
• Ensure required PM and validation calls are assigned as per SOW.
• Enter equipment updates into Maximo and / or SAP system, including work order and purchase order creation as well as accurate asset information.
• Close completed service orders and monitor open service orders to minimize delays in service.
• Interact and communicate with client personnel via telephone and email.
• File and retrieve quality documents within auditable system.

Competency Profile:

Building Customer Loyalty
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

• Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
• Greets customers promptly and courteously; gives customers full attention.
• Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.
• Acts promptly in routine situations; agrees on a clear course of action in non-routine situations; takes opportunities to exceed expectations without making unreasonable commitments.
• Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.
• Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues.

Engagement Readiness
Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals.

• Expresses sense of loyalty and attachment to the organization; exhibits a sense of responsibility to current role in the organization; communicates intent to stay in the organization for an extended period of time.
• Works collaboratively with others to establish and maintain positive work relationships; acknowledges others' contributions; collaborates to solve problems and generate ideas.
• Demonstrates resilience and flexibility in the face of obstacles; effectively channels emotions to manage challenges and stress; handles disappointment without losing effectiveness.
• Possesses an energetic and assertive achievement orientation; seeks opportunities to solve work problems and accomplish challenging work goals.
• Approaches work challenges with a “can do” mind-set;

Follow-Up
Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.

• Builds due dates into assignments and task delegations; effectively communicates milestones and expected results.
• Asks questions to obtain relevant information; convenes meetings to review progress and share information; gets feedback on results from those directly involved.
• Meets formally with peers, associates, and others to review the results of an assignment, project, or delegated task.