Customer Service Advisor

Student Services Centre

Location: Highfield Campus

Salary:  £19,485 to £23,164 Pro rata per annum

Full Time Fixed Term (See Advert)

Closing Date:  Monday 27 March 2017

Interview Date:  Wednesday 05 April 2017

Reference: 850917EW

An exciting opportunity has arisen for two Customer Services Advisors to work in our Student Services Centre on a working pattern between 8.00 am and 8.00 pm. These roles will be offered as following:

• 1 x Full Time Fixed Term for 12 months
• 1 x Full Time Fixed Term for 9 months

Working in one of the largest Professional Services departments in the University, you will be responsible for providing advice, information and guidance to University of Southampton students and customers on a wide array of subjects including student fees and funding, accommodation, graduation, careers events and ID cards. The role requires successful candidates to have the flexibility to work as part of our customer services team, and in a more specialist role providing financial information and assistance to students in hardship on a one to one basis.

The role involves a great deal of interaction with our students and the successful candidates must have:

• excellent communication skills
• significant experience of customer service
• experience of dealing with sensitive, personal information
• ability to positively influence teamwork
• the ability to be able to work alone and within a team

Student Services is one of the largest Professional Services departments in the University. We provide a ‘one stop shop’ providing advice, guidance and information to University of Southampton students, as well as career advice, counselling services, support for disabled students, and help with VISAs and financial issues. Our services also include an Early Years Centre providing a childcare facility for students and staff, Residences Support, offering support in halls out of hours from 1800-0800 and some of the biggest and best leisure facilities in the area. These roles impact all of these services. If you would like to find out more please visit our website at: www.southampton.ac.uk/studentservices

We are anticipating a high level of interest for these posts, therefore should we reach a level of 40 applications, these vacancies will be closed prior to the advertised closing date. 

Application procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Charlene Tyson (Recruitment Team) on +44 (0) 23 8059 6803. Please quote reference 850917EW on all correspondence.