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Communications and Stakeholder Engagement Manager - Estates Development

Employer
Global Academy Jobs
Location
United Kingdom
Closing date
Apr 10, 2017

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Sector
Pharmaceutical, Sales
Hours
Full Time
Organization Type
University and College
Jobseeker Type
Academic (e.g. 'Lecturer')

Job Details

Job Purpose

The Communications and Stakeholder Engagement Manager - Estates Development will play a key role in enhancing the reputation and profile of the University of Birmingham in relation to its significant programme of investment in developing its Estate and in enhancing its relationships with the immediate community. The post holder will be responsible for developing long term community engagement, demonstrating the value the University brings to the local community, building relationships with community stakeholders and local politicians, and managing the effective communications and public consultations in relation to development plans and construction projects.

The Communications and Stakeholder Engagement Manager will be the lead University representative at some public consultations and stakeholder meetings as well as being the first point of contact for all external parties with an interest in the estates development activity. The successful candidate will be an outstanding communicator, well organised and proactive with the ability to engage with a diverse range of audiences from grass roots campaigners to Government Ministers. Working closely with the Director of Estates and Director of Hospitality and Accommodation Services, the post holder will report to the Director of Communications and spend time working in all three areas.

Person Specification

The Communications and Stakeholder Engagement Manager for Estates will excel in the following areas:

Stakeholder engagement and consultation

  • Developing effective relationships with key partners and stakeholders including local and regional politicians, community groups and maintaining regular communications
  • Arranging meetings both inside and outside the University for example with senior members of the University and local and regional politicians and other key stakeholders
  • Organising events, in conjunction with wider team, for example around planning consultations or to build relationships with the local community
  • Fostering positive relationships with communications colleagues at third party organisations to ensure that the interests of the University are paramount at all times. These will include working with funding bodies, charities, political offices, schools, NHS Trusts and agencies.
  • Ensuring that all internal stakeholders are kept appropriately up to date on the progress of individual projects and the overall Estates development plans with a particular emphasis on the student community
  • Ensuring that students are engaged with the development plans and understand the benefits of the new developments.
  • Promoting the benefits of working at the University to the local community.


Communications

  • Providing Expert Advice
  • Providing expert advice to Senior Professional Services and Academic colleagues and the University¡¦s Executive Board
  • Providing expert advice to colleagues across Professional Services (Estates, Legal Services, Development Alumni Relations and Business Engagement) as well as areas undergoing major infrastructure development such as Sport, Hospitality and Accommodation Services and Library Services.
  • Chairing meetings such as the Estates Communications Group and attending all project Steering Group meetings
  • Ensuring all internal stakeholders are kept abreast of developments and communicating key messages in a consistent manner.
  • Proactively managing any areas of concern and maximising the positives


Written and oral communications

  • Producing communications material of the highest standard across a range of formats: online, publications, digital media, briefings for senior colleagues, presentations and speeches, press releases, features and opinion pieces.
  • Securing coverage in local press and specialist trade press
  • Actively identifying and promoting positive news stories and features demonstrating the benefits of the developments and the benefits of working for the University.
  • Preparing and giving presentations and speeches in the appropriate style and to the highest standards


Crisis management

  • Managing negative communications and preparing appropriate responses
  • Working closely with the team that deals with the internal and external communications in a crisis for the University and providing a clear steer on estates specific issues.
  • Marketing
  • Overseeing the production of all Estates related marketing materials including newsletters, information sheets, exhibition and consultation materials and campus-wide hoardings
  • Ensuring that all materials produced by partner organizations and contractors is appropriately aligned to the University brand
  • Supporting marketing colleagues across the University in the development of messaging and materials relating to Estates Development for use in broader institutional marketing materials and marketing campaigns.
  • Supporting colleagues across the University to develop a clear employer brand and position the University as a great place to work (particularly in HAS and Estates roles).


Knowledge, Skills, Qualifications, Experience Required

  • Experience, gravitas and confidence to deal with assertive and difficult stakeholders, by challenging, influencing and negotiating in order to protect the interests and develop the profile of the University.
  • Confidence and expertise necessary to build relationships of mutual trust and respect with colleagues at the most senior level of the organisation.


Specialist Knowledge and Skills

  • Experience of working at a senior level in a communications or stakeholder engagement role
  • Experience of working with or in the construction sector and/or on community consultation projects
  • Educated to degree level or equivalent
  • Experience of managing complex projects with multiple stakeholders
  • Experience of reporting to Board Level


Leading People

  • The ability to work effectively both in a team and independently and to remain cheerful in times of pressure
  • Demonstrable experience of building excellent working relationships based on trust and respect
  • Ability to work collaboratively and build consensus amongst diverse groups of people
  • To constantly exhibit the agreed values and behaviours of the University and ER


Communication

  • Superb verbal and written communication skills including the ability to write for multiple audiences such as the press, politicians, community groups as well as preparing reports, documents and presentations for Senior Management across the University
  • Experience of utilising digital and social media channels and repurposing content to suit differing channels and audiences
  • The ability to demonstrate a high level of accuracy and attention to detail in all aspects of their work and deliver on time
  • Demonstrate excellent interpersonal skills with the ability to communicate effectively with colleagues at all levels
  • Experience of and sensitivity to the constraints of working in a confidential environment
  • Negotiation skills and the ability to persuade and influence with diplomacy and sensitivity
  • The ability to represent the University with confidence, diplomacy and authority


Performance / Resource Management

  • Ability to prioritise own work under pressure
  • The ability to work with initiative, to take decisions and think creatively and laterally
  • A flexible approach to work, with the ability to multi-task to meet changing priorities
  • Excellent time and budget management including the rigorous prioritisation of resources and where necessary ability to negotiate additional resources in order to ensure projects are successfully delivered


General

  • Good all-round IT skills including competence with all aspects of MS Office, email, the internet and contact management databases
  • Knowledge and understanding of, and empathy for the UK HE sector



Administrative and other tasks

  • Responsibility for the administrative tasks that must be fulfilled as part of the role including answering phones, dealing swiftly and efficiently with reactive enquiries, managing a contacts database.
  • Out of hours working including occasional evenings and weekends.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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