Customer Service Team Leader

The Sport and Recreation team provide sporting and fitness services to students and staff allowing them to maintain a healthy lifestyle, participate in sporting competitions and socialise with friends whilst pursuing academic goals. The recreation facility is based at the city campus and includes a large fitness centre, sports hall, bouldering wall, dance studio, squash, physiotherapy and a wide range of programmes, events and sports. 

We are seeking a Customer Service Team Leader to replace a superstar who has been with us for nine years. You will be a specialist who can manage our customer service and administrative team.

This varied role involves human resources, financial administration and reporting, purchasing and sales, bookings management, as well as customer service and health and safety.  You will manage a team of both permanent and casual staff and oversee the central administrative functions for the sport and recreation facility including; fitness centre membership sales and administration, sport and programme registrations, facility bookings, product sales, cash handling and customer service.

The successful applicant will become part of a high performing, fun and energetic team, with a goal of getting more students to be active and involved in our programmes, facilities and sports on campus. This is a busy facility, filled with young, fun and motivated members and users. 

Who are we looking for?

The successful applicant will ideally have:

• A tertiary qualification in one or more of the fields of business, sport or health, and experience working within a recreation facility, including supervisory responsibilities.
• Excellent customer service skills, administrative aptitude and the ability to multi-task effectively are essential.
• Experience with financial, member and bookings management software is advantageous. 
• Current first aid certification is a pre-requisite.

Why work for us?

The University is committed to providing an excellent working environment through flexible employment practices and a culture that encourages and supports staff to reach their full potential. We offer a competitive salary, five weeks’ annual leave per year, and over 300 different career development courses. In addition, the University offers a company superannuation scheme, discounted car parking, childcare and a number of other subsidies on internal and external services. For more information please visit: Career development and benefits.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz.

To apply

If this role sounds like you, please apply online and submit a cover letter along with your CV.

Applications close Monday 1 May 2017.

This is a level 5 salary position.