Student Development Adviser

The University of Auckland is New Zealand’s leading university.  We employ 5,400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. An exciting opportunity has emerged to recruit a Student Development Adviser (Student Experience Adviser) to join the Student Development and Engagement Team in the Business School.

Do you have excellent customer service skills and a great interpersonal manner? If you have experience providing a first-class customer service, are friendly, engaging with great interpersonal and communication skills this could be the perfect opportunity to develop your career.

This position sits within the Faculty’s student services and/or student development and engagement teams to provide opportunities and services to students to engage, develop and be supported through the student lifecycle.

Key Accountabilities:

• Deliver effective first year support and transition programmes including mentoring programmes and orientation activities
• Facilitate access to development programmes & initiatives e.g., leadership programmes, community service and volunteering and student support funds
• Liaise with Campus life and other providers of engagement, wellbeing and pastoral care services in order to refer appropriate students
• Deliver high quality events that celebrate student success including graduation, awards and prize giving
• Ensure that all programmes are well publicised within the faculty and across other relevant Faculties
• Gather and review feedback from all key stakeholders on the effectiveness of programmes and provide recommendations for improvement
• Support the Faculty to meet the requirements of the Code of Practice for Pastoral Care of International Students

Key Skills and Experience Required:

• Tertiary qualification or relevant experience
• Experience working in an environment requiring high levels of customer service delivery, ideally working with tertiary students or academics
• Experience of understanding equity issues in New Zealand especially with relation to Māori and Pacific Island people
• Computer literate with knowledge of Microsoft suite of programmes, experience with student learning applications would be advantageous
• Demonstrates problem solving ability requiring judgement and interpretation of established information
• Ability to work as part of a larger team
• Excellent communication skills and customer service focus

The University is committed to providing an excellent working environment through flexible employment practices and a culture that encourages and supports staff to reach their full potential. We offer a competitive salary, five weeks’ annual leave per year, and over 300 different career development courses. In addition, the University offers a company superannuation scheme, discounted car parking, childcare and a number of other subsidies on internal and external services. For more information on the University’s benefits, please visit Career development and benefits.

Professional Staff Level 4.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz.

Applications close on Sunday 7th May 2017.