Lab Ambassador

Job Purpose: Provide active “high touch” support for the scientist community of designated functional group(s) at designated account and general administrative support for the on-site service engineers and technicians. Coordinate and communicate with end users regarding all aspects of OneSource Asset Management program, including service call initiation, scheduling maintenance, inventory data integrity, escorting of vendors for “managed” activities, safety and day-to-day lab operations.

Core Job Duties:

• Primary liaison for SAP and Maximo work order requests and tracking.
• Check-in and check-out service providers on site.
• Expedite service from OEM and third party service providers and execute escalation procedures as necessary.
• Ensure required PM and validation calls are assigned as per SOW.
• Review, verify, and confirm SAP and Maximo are in sync.
• Coordination of instrument “on-boarding” and disposition to ensure full instrument lifecycle is managed.
• Act as back-up call center resource for LAMP program.
• Enter data into Maximo and / or SAP system, including work order and purchase order creation as well as accurate asset information.
• Close completed service orders and monitor open service orders to minimize delays in service.
• Interact and communicate with client personnel via face-to-face, telephone and email.

• File and retrieve quality documents within auditable system.
• Accountable for SAP and Maximo data integrity through Move-Add-Change Process (MAC) and continuous inventory checks.
• Provide first level of response for service order requests in the lab to help ensure technical staff arrives prepared.