Postgraduate Administrator

Job Purpose

The Postgraduate Administrator is a vital part of the Postgraduate support team within the College of Social Sciences. The post-holder’s duties include: provision of postgraduate administrative support as appropriate, i.e. maintaining student records, marks entry and attendance monitoring systems.

Located within the Muirhead Tower, the post-holder will report to the School of Government and Society, Postgraduate Senior Administrator. The post-holder will undertake administrative responsibilities in relation to a range of campus-based postgraduate programmes, and as such, will be a key point of contact for applicants, students and the academic staff associated with these programmes.

The post-holder will work within the context of a closely integrated and mutually supportive administrative team in the School, collaborating closely with other programme administration staff and undertaking the full range of associated tasks and processes to ensure the effective and efficient delivery of the programmes and with high levels of customer care being demonstrated.

Person Specification

Knowledge/Experience
• Educated to at least Advanced Level (or equivalent qualifications or work experience) and hold at least a GCSE in Mathematics and English at C or above (or equivalent);
• Excellent interpersonal, organisational, team working and communication skills;
• Ability and demonstrable experience of working accurately and paying close attention to detail;
• Experience of working with sensitive situations with discretion and acting with integrity;
• Demonstrate awareness of the need for confidentiality in all student/customer matters.

Skills/Abilities
• Demonstrable ability to prioritise own workload and to complete all tasks accurately even when working to challenging deadlines;
• Demonstrable ability to manage own workload autonomously and work as an effective team member;
• Demonstrable ability to provide effective, high quality customer service and to make suggestions relating to service enhancements;
• Excellent IT skills and the ability to learn new software;
• Excellent written and oral communication skills;
• Flexibility to manage working hours to include scheduled office hours according to business need;
• Ability to communicate effectively with a wide range of contacts, face to face, in writing and on the telephone are required for managing communications confidently and diplomatically with audiences both within and outside the organisation, including senior School officers;
• Ability to form positive working relationships with a wide range of contacts both within the School, College and the wider University.

Other requirements
• Take a proactive approach to understanding customers and how best meet their needs;
• Work together in a mutually supportive way and towards shared priorities;
• Respond to enquiries (in person, by telephone or email) from staff, students and visitors in a professional and customer-focused manner;
• Undertake other duties and projects as may be reasonably required by the Deputy Learning and Teaching Manager (PG) in accordance with the grade of the post.