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IT Manager - Hospitality and Accommodation Services

Employer
Global Academy Jobs
Location
United Kingdom
Closing date
Jun 12, 2017

Job Details

Job Purpose

This is an important role within HAS and IT Services, working closely with the HAS Senior Management Team to deliver and maintain systems that support business and support activity within HAS.

The post-holder will be responsible for leading a team that will develop and maintain a number of critical systems within HAS and will have direct line management responsibility for IT Systems Specialists who deliver these services to staff and students.

The post holder will take responsibility as a Service Owner/Supplier Relationship Manager for specific technologies/services within the department.

The post holder will champion the IT Infrastructure and Project delivery needs of Hospitality and Accommodation Services (HAS) as supplied by IT Services. To work in conjunction with all areas of IT Services and the wider organisation to orchestrate coherent overall delivery of projects. Having a thorough understanding of HAS needs ensuring that IT elements are met in a way that is consistent with University standards.

The post holder will work with HAS Senior Management Team, IT Services and other areas of the organisation to develop long-term strategic plans for the ongoing delivery and development of services in line with HAS and organisational goals.
Person Specification

KNOWLEDGE
A broad and deep technical background in IT, covering Windows client/server, business continuity and Information security, including specific experience in a number of the following areas: Windows clients, Windows Server, Microsoft SQL Server, Microsoft Office
Specialised knowledge and support experience of several of the following areas would be advantageous: Microsoft Exchange, Active Directory, IIS Web Servers, SCCM, Windows patch management, Citrix, TCP/IP, network switches and routers, firewalls, Network Management Systems, the installation and management of Ethernet and fibre optic networks, PCI compliance as it relates to IT.
A broad understanding of IT platforms and technologies that support businesses in the following sectors: Catering, Hospitality, Sport & Leisure, Security, Conferencing, Cultural Venues, eCommerce, Childcare.
A demonstrable understanding of ITIL Service Management/Service Delivery best practices, processes and procedures.
Knowledge of Higher Education in general and its environment.
SKILLS
A strong customer service orientation, clearly identifying user requirements and demonstrating the ability to negotiate, influence and resolve conflict with both internal and external customers where appropriate.
Excellent communication skills, both written and verbal with both internal and external users demonstrating ability to
Communicate confidently at senior levels within the organisation.
Express ideas coherently through a variety of media to large audiences.
Motivate staff and provide clear direction with respect to requirements and expectations.
The ability to contribute to strategic development and proactively identify areas for improvement.
The ability to effectively plan, prioritise and schedule workloads in the face of conflicting demands.
QUALIFICATIONS
Formal education to degree level or equivalent relevant significant experience.
ITIL qualifications would be desirable and a computing related certification e.g. MCP/MCSE or other industry recognised IT qualifications would be advantageous.
EXPERIENCE
A significant amount of experience in a large scale, complex computing environment, including day to day technical team leadership.
Demonstrable experience in managing a multidisciplinary IT technical team and/or leading activity within teams to ensure the successful delivery of IT projects.
Experience or exposure to project management methodologies (such as PRINCE or APM) would be advantageous.
Experience in similar Hospitality/Housing/Catering environment would be advantageous.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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