Technical Support Specialist
- Employer
- Perkin Elmer
- Location
- Hopkinton MA US Shelton CT US
- Closing date
- Oct 27, 2017
View more
- Sector
- Allied Health and Social Care, Social Services
- Hours
- Full Time
- Organization Type
- Corporate
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Summary:
This is a client support position, providing technical support for reagent/kit products and instrument/consumable systems.
Duties and Responsibilities:
- Provide assistance to customers and internal staff with technical product inquiries via phone, email and web tools
- Provide scientific application support for the DAS (Discovery and Analytical Solutions) product portfolio
- Log and track support cases in appropriate databases
- Investigate and document quality related complaints and provide customer feedback
- Develop extensive hands-on expertise with DAS instruments and reagents, including assay applications using associated instrumentation and software.
- Support new product introductions and provide feedback to the organization on market and scientific trends.
- Provide input for sustained engineering and quality teams
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