Customer Services Manager

United Kingdom
Jun 18, 2017
Jun 26, 2017
Organization Type
University and College
Full Time
Job Purpose Student Accommodation is part of the Hospitality and Accommodation Services (HAS) directorate at the University of Birmingham and it provides accommodation for over 5,000 students across 3 student villages for predominantly 1st year undergraduate and postgraduate students. The majority of student accommodation has been developed or refurbished over the last 10 years at an investment in excess of £100m.

Further information on Student Accommodation can be found on our web site at

The Customer Service Manager will be responsible for the delivery of an efficient accommodation service to students and guests of the University of Birmingham, ensuring that excellent customer care is provided at all times.
  Person Specification This post is ideal for an individual with energy, drive and ambition and for someone who wants to make a positive impact on our service. The post holder will need to be self-motivated and able to produce innovative ideas to improve our service as well as the ability to achieve challenging performance targets.