End User Support Team Leader

The University of Auckland is New Zealand’s leading University.  We employ over 5000 academic and professional staff to support over 41,000 students making us one of NZ’s largest employers. The Faculty of Science is the largest and most highly ranked science faculty in New Zealand and is ranked among the 90 science facilities worldwide by the QS World University Rankings. The 10 departments and schools that form the Faculty of Science represent the breadth and diversity of science in our modern world. 

The Information Services team (approximately 20 staff) is responsible for supporting and maintaining the fleet of machines (3,000+) used by Faculty staff and in lab environments.  We cover a wide range of hardware (PC, Mac and Specialised), O/S (XP through to Windows 10, MacOS, RedHat and Debian based Linux), desktop & peripherals and software consumed by Faculty end users.

As one of two Team Leaders in Information Services, you’ll manage a User Support Services Team which is responsible for a range of activities including;

• Technical support for the Faculty’s workstations, printers and mobile device environments and other IT equipment, software and tools;
• Local IT asset management, liaising with IT and Finance Procurement to support the selection, procurement, replacement and new installation of equipment and services;
• End user IT support to enable the varied and specialised teaching, research and operational activities of Academics, Technicians and Professionals.

We’re looking for a customer service-oriented Team Leader who is comfortable working in a demanding, high-volume and highly diverse IT environment and can bring to the team:

• Strong leadership and operational management capability;
• Technical expertise particularly related to desktop components and tools;
• Prior experience providing IT support services in a large and complex organisation;
• In depth knowledge and experience providing IT support within a Microsoft Windows/Macintosh/Unix desktop and server environment;
• A strong customer service focus;
• Ability to champion and lead IT service process change in a complex environment;
• An IT related professional qualification, and a strong understanding of ITIL methodology.

If you’re looking for an opportunity to grow and develop in a well-supported environment that values career development then this could be the role for you.  

 Applications close: 6 August 2017

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz