Receptionist

Job Purpose

This post provides essential reception support for the Projects Section and is an essential communication link for our customers within the University. Ensuring that the highest standard of customer service is consistently delivered, being responsible for answering enquiries and requests from a variety of Customers, committing to the maintenance of a pleasant and welcoming, but efficient and professional Project's Office.

Person Specification

Knowledge, Skills, Qualifications & Experience Required

Essential

• 3 GCSE's or equivalent (GCSE passes in English Language and Mathematics at Grade C or above)
• High level of competency and experience in IT skills, good knowledge of Microsoft Office especially Word, Excel, Access and Outlook.
• Experience in a similar role is essential. Customer focused, professional environment is essential.
• Relevant experience within an office environment.
• Excellent attention to detail and high accuracy levels both numerical and literate.
• Flexible and able to adapt easily to new situations and developing workloads.
• Excellent interpersonal skills, both on telephone and in personal contact with staff and others outside the office at all levels.
• Professional and approachable telephone manner, able to deal with customers at all levels. To be able to make sensible decisions in response to queries and be able to work in a pressurised environment.
• Ability to deal with conflicting demands and to be able to work on own initiative with minimum supervision, prioritising workload to meet tight deadlines and targets, but also able to work as part of a highly motivated team.
• Ability to plan his/her workload around the unpredictable arrival of visitors and enquiries, a willingness to be flexible.
• Excellent interpersonal skills for dealing with staff and customers at all levels
• Experience of dealing calmly with customers under challenging conditions.
• Be presentable, personable and customer aware, used to dealing with staff and visitors at all levels, with the ability to deal professionally and calmly with frequent interruptions.
• The postholder is expected to prioritise his/her workload and in the absence of line management, identify problems and refer to other members of the office as appropriate.
• The post requires a person of smart appearance, confident and polite, with excellent interpersonal and communication skills both on the telephone and in person.
• Ability to co-operate with other staff in the Projects & Operations Sections and contribute to the smooth running of the office.

Desirable

• Proactive approach to the job, ability to evaluate tasks and suggest improvements.
• Familiarity/experience of working in a busy workshop/technical environment.
• A basic understanding of projects or construction and associated issues is desirable but not essential.