Lab Computing Engineer

Position Title: Lab Computing Engineer
Location: RTP, NC
Type of Assignment: Fulltime

Job Description:

Job Purpose: 
The Engineer is responsible for IT Lab Support at a client’s facility both inside and outside lab areas. Candidate must be an outgoing individual and who is comfortable in various lab environments.

Responsibilities include but not limited to:

• Working seamlessly with the corporate IT and OneSource teams, in and outside of the Lab Computing environment
• Build and maintain a working relationship with lab owners, IT Teams and management.
• Proactively support the lab environment
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment
• Manage onboarding, retirement, and relocation of equipment
• Identify inefficiencies in the environment and resolve, fault tolerance, preventative maintenance, IT security and best practices
• Collaborates with departments to improve systems and processes
• Install and troubleshoot computers and software in client laboratory space
• Document procedures, policies, troubleshooting and best practices
• Coordinates and works with outside vendors for installations and problem solving.
• Maintain daily client communications
• Participate in client team meetings
• Submit weekly Engineer reports to the team lead
• Keeps customer and other stakeholders updated with status on a daily basis
• Escalates IT or other issues that are not resolved via normal support channels. Acts as an interface between business and corporate IT teams.
• Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
• Ability to manage one’s time with minimal supervision to achieve objectives
• Defined work week is 40 hours, the range of hours may vary based on client’s needs.
• Provide support for other client and PerkinElmer groups as requested.

Qualifications, Skills & Experience:

• Bachelor’s degree in Computer Science or a minimum of 5 years of relevant professional experience
• Minimum of 2 years lab environment or extensive IT experience
• Understanding of lab practices, instruments and software
• Achievement oriented
• Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problems.
• Strong verbal and written communication skill
• Must be customer service orientated and believe in teamwork, collaboration, adaptability, and initiative
• Problem solving skills to resolve issues
• Ability to multitask and support various groups of users