Lead on Environment Management throughout the life of the New Core programme and be involved in planning and decision making around all aspects of Environment Management. This includes:
- Be responsible for administration, patching and all other maintenance of all environments forming part of the New Core solution (currently 4x Oracle Fusion, 4x Taleo Enterprise Edition, 4x Oracle Web Center Content, plus other cloud and on premise environments).
- Be responsible for two-way liaison with Oracle over all aspects of Environment Management, including patching, updates, scheduling of version releases, and user/role management.
- Significantly contribute to the environments strategy and plan to ensure that there are sufficient environments to meet programme deliverables on time, and that patching and releases of new functionality are implemented at the right time and with the minimum of disruption to the delivery of work associated with the New Core programme.
- Significantly contribute to the planning and implementation of upgrading all Oracle Fusion environments to R13
- Significantly contribute to the planning of a strategy for integrating Oracle's new quarterly release model into existing programme plans.
- Maintain the New Core environments plan to ensure that it accurately represents the current portfolio of environments, how they interface with each other and with legacy systems, and what functions they are currently being used for (testing, training, production etc).
- Maintain and promote awareness of Oracle product development roadmaps, known problems, planned fixes and upgrade paths.
- Log Requests for Change for all changes to environments and attend the weekly Change Advisory Board to discuss proposed changes and answer questions from technical and functional stakeholders.
- Contribute expertise to the planning and implementation of data migration and integration work as and when required.
- Significantly contribute to the implementation of Active Directory Authentication and SSO for all environments.
- Significantly contribute to documentation and knowledge transfer around all aspects of environments management.
- Deputise for the Service Development and Release Manager at meetings and workshops as and when required.
- Undertake other such duties as may be required from time to time in furtherance of the work of the New Core Programme.
Required Knowledge, Skills, Qualifications, Experience:
- Significant experience of managing complex cloud environments (ideally Oracle based)
- Significant experience of implementing and supporting ERP solutions
- Significant experience of engaging with Oracle through My Oracle Support, including an understanding of the required language, teminology and escalation processes.
- Some experience of testing, data migration, system integration and other key activities associated with an ERP implementation.
- Some experience in administering users, groups and roles, ideally via Active Directory and/or in a cloud based environment.
- The ability to explain relatively complex technology and processes to non-technical users.
- ITIL awareness and (ideally) qualification.
- Awareness and experience of Project Management methodologies (Prince 2, APM).
- Awareness of Sharepoint Team Sites, particularly document libraries, lists, views, and alerts.
- Strong familiarity with Microsoft Word, Excel, Powerpoint and Outlook.
- Some familiarity with Microsoft Project and Visio.
- Strong intellectual abilities.
- Critical thinking and excellent problem solving skills.
- Excellent verbal and written communication skills.
- Exceptional ability to explain complex subjects in a clear manner to individuals with any level of technical skill and knowledge.
- Judgement and resilience.
- Honesty, integrity, energy and strong collaborative skills.
- An understanding of and empathy for the activities/objectives of the University.
- Ability to respond positively to change, challenges and conflicting demands on their time.
The postholder will be required to work closely with members across the other New Core workstreams (particularly the IT and Business Intelligence workstreams). Additionally, the postholder will need to work closely and establish strong working relationships technical staff in IT Services, the New Core implementation partners, and Oracle. At times, this will involve introducing and embedding new working processes and ways of thinking to the organisation to ensure that a sustainable and supportable environments roadmap is developed and implemented.
Planning and organising:
The broad remit of the role will be presented to the postholder, who will then be expected to define and manage workload to achieve that remit. Guidance will be available from the post holder’s manager and the New Core workstream leads, in particular the IT workstream.
Problem solving and decision making:
The postholder will need to demonstrate significant analysis and solving skills, both relating to ensuring that there are sufficient environments available for all programme activities, and challenges that will arise during the interim release phases when many legacy services will still be running and will need to integrate with the environments that form part of the new system. In dealing with problems, the postholder will be expected to liaise with key stakeholders, taking responsibility when required to identify solutions and make recommendations that meet business and technical requirements.
The postholder will be required to make decisions without reference to others that relating to their day to day activities, and how they organise their time and workload. They will also need to add technical input into decisions made by other people, including quite high impact decisions surrounding environment management.
Internal and external relationships:
The postholder will be required to communicate with a wide range of stakeholders across the University and provide both formal and informal feedback to stakeholders in the New Core project. Additionally, the postholder will work closely and maintain relationships with the representatives of the selected New Core implementation partner and with Oracle. Building these relationships will be a significant part of the role.