Administrative Assistant (Client Services)

The Institute of Continuing & TESOL Education

The Institute of Continuing & TESOL Education (ICTE-UQ) is a highly recognised and acknowledged provider of TESOL, Continuing Education and International Development projects and programs both in international and national contexts. ICTE-UQ activity includes the delivery of a wide range of English pathway programs, teacher training and international continuing education programs to more than 6500 international students, teachers, professionals, business personnel and visitors from over 105 countries annually. The Institute’s international development activity is extensive with delivery of more than 500 projects and programs in 80 developing countries throughout the Pacific, South-East Asia, the Indian sub-continent, and Africa. The Institute is involved in online training delivery and offshore training provision across the Institute's extensive network of government, institutional and corporate partners. Project, course and program delivery is also supported by the provision of test administration, including the IELTS test, and extensive client and student support services.

The Institute is one of three divisions reporting directly to the UQ Deputy Vice-Chancellor (External Engagement) and works in close collaboration with the UQ International Marketing, Recruitment & Admissions (IMR) and UQ Global Engagement  (GE) divisions in contributing to the fulfilment of the University's globalization, internationalisation and continuing education objectives in learning, discovery and engagement.

Information about the Institute may be accessed on the Institute's website at http://www.icte.uq.edu.au

 

The role

The Administrative Assistant (Client Services) will be a first point of contact for the Institute with a focus on the provision of excellent client services to students, the public and to the departments within the Institute.

 

The person

Applicants should have completed Year 12, with relevant work experience. The successful candidate will have experience in handling customer enquiries, strong verbal and written communication skills and the ability to communicate with non-English speaking clients.

 

Remuneration

This is a full-time, continuing appointment at a HEW Level 3. The remuneration package will be in the range of $52,291 - $58,050 plus employer superannuation contributions of up to 17% (total package will be in the range of $61,181 - $67,918).

 

 

Enquiries

To discuss this role please contact Mr Neil Marsh, Manager Student Administration on + 61 7 3346 6536 or email n.marsh@icte.uq.edu.au 

To submit an application for this role, use the Apply button below. 

 

Important: please do not send your application directly to the email listed in the enquiries section of the advertisement. Applications not received via UQ Jobs online system will not be considered.

You must have the right to live and work in Australia to apply for this job. 

Reference: 501006