Library Support Assistant (Service Desk)

Contract Type: Open ended

Enhancements: None

Hours: 25 per week; 52 weeks per year

Work Pattern:  Monday/Tuesday/Friday * 10.00-17.00  Wednesday 9.00-17.00

This post is contracted to work on Bank Holiday Mondays

 This post is contracted to work on University Closure Tuesdays 

 This post is contracted to work on Good Friday 8.00-15.00*

Responsibilities:

The Library Support Assistant (Service Desk) will contribute to the provision of consistently excellent customer service to all Library and Study Space users in a dynamic, fast-paced environment. Undertaking both front line and operational support activities including roving and re-shelving of book stock. This role will be available to triage customer enquiries and will be able to answer those of a basic resource, procedural and directional nature. The role also involves roving across library and study centre sites to undertake general housekeeping checks and monitoring of space usage.

For further details please contact:  

Rob Hannah (Library Supervisor) Wednesday-Saturday robert.hannah@bristol.ac.uk 

Telephone: 0117 4282195

Internal: 82195

or

Dinnie Brooks (Library Supervisor) Monday-Friday isgmb@bristol.ac.uk

Telephone: 0117 4282197

Internal: 82197

The University is committed to creating and sustaining a fully inclusive culture.  We welcome applicants from all backgrounds and communities.