Scientific Services Specialist (asset management – lab support)

Position Title: Scientific Services Specialist (Asset management – Lab Support)
Location: RTP, NC
Type of Assignment: Fulltime

Job Description:

Job Purpose: 
The asset management – lab support specialist is responsible for providing asset management and lab support services at a client’s facility

Responsibilities include but not limited to:

• Build and maintain a working relationship with lab owners, Facilities, other cross-functional teams, and management.
• Manage onboarding, relocation, and retirement of equipment (both CAPEX and OPEX)
• Follow and improve documented procedures, policies, and best practices.
• Coordinate and work with outside vendors on installations and problem solving.
• Maintain regular communications and timely follow up with clients to ensure efficient delivery of service.
• Chaperone workflow issues through bottlenecks that might arise in normal support channels and escalate issues that are not resolved.
• Proactively support the lab environment by identifying inefficiencies/issues and resolve them by providing best practices.
• Respond to environmental monitoring alarm calls (24/7).
• Ship and receive samples across different sites.
• Maintain a laboratory notebook (PAPER or ELECTRONIC) for all samples processed.
• Manage inventory for Analytical Development.
• Organize and maintain freezer space.         
• Organize and track retains.
• Run LIMS report of sample retains.
• Tabulate raw data.
• Order solutions through Development Support.
• Co-ordinate pipette calibration.
• Order and manage lab coats and specialty lab coats.
• Archive paper and files at Iron Mountain.
• Request repairs of lab Instruments (24/7 coverage).
• Aliquot reference and standards.
• Maintain Tissue Culture Room.
• Maintain bioreactors and agitators.

Qualifications, Skills & Experience:

• Bachelor’s degree in Life Sciences or related field with a minimum of 3-5 years of relevant professional lab experience.
• Strong commitment to customer service, teamwork, collaboration, adaptability, and taking initiative.
• Lab equipment/instrument management background (lifecycle management, including procurement).
• Possess a high level of professionalism, including excellent listening skills, superior analytical skills, and great verbal and written communication skills.
• Understanding of lab practices, instruments, and application softwares (desired: experience with enterprise softwares such as those used for purchasing and equipment management).
• Detail-oriented working style, including respect for standard operating procedures and compliance.
• Drive for achievement, especially by using excellent problem solving skills to provide quick resolutions.
• Ability to multitask and support various group of users.
• Ability to manage one’s time with minimal supervision to achieve objectives.

Work Conditions

• MUST follow personal protective equipment and safety policies in both lab and office environments.
• Provide support for other client and PerkinElmer functional teams as requested.
• Defined work week is 40 hours, but the range of hours may vary based on client’s needs.
• Travel requirement: 10-20% (local travel within large site of 2square-mile radius).

Specific Position Duties

• Provides on-call response support for client site outside of regular business hours.

Specific Position Duties:

• Provides on-call response support for client site.
• Will participate in an on-call response rotation with requirement to respond to client issues outside of normal work hours. 
• Response may be provided online or may require employee to report to client site to respond to issue.