Skip to main content

This job has expired

Service Desk Assistant

Employer
Global Academy Jobs
Location
United Kingdom
Closing date
Nov 13, 2017

Job Details

IT Services invites applications for a full-time IT Service Desk Assistant. As part of the IT Service Desk team you will be required to provide first line IT support via counter service, telephone and email identifying, triaging and solving problems and providing guidance to staff and students in the use of University PC systems and online services.

 

You will have strong customer service and communication skills, the ability to communicate clearly in face-to-face interactions, by telephone and in email and other written documents is essential.

 

Applicants should be confident users of a range of desktop software, operating systems and hardware in common use, in particular Office 365, Windows 7 and 10. You will have A-level qualifications in relevant subjects or NVQ3/HNC qualifications, or equivalent and relevant work experience in an IT support role.

 

Experience of a role where attention to detail is important is essential. A flexible attitude to work along with an aptitude for learning new skills, and the willingness to work as part of a team is fundamental to the role.

 

Experience of use of an electronic Helpdesk System is desirable.

 

The successful candidate will be expected to work fixed hours normally 9am to 5pm but may on occasion be required 8am to 4pm.

The University is committed to creating and sustaining a fully inclusive culture.  We welcome applicants from all backgrounds and communities.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

Company info
Website

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert