After Sales Manager

Aftersales Manager
Full time

My client is a large automotive group with a reputable client focus and thrive upon delivering a high quality service.

To support my client's growth, they are currently looking for Aftersales Managers (m / f)

Job Description
* You are the local contact point of the site regarding all after sales activities. Both for customers and for employees.
* You make every effort to continuously improve customer experience, employee satisfaction and results in actions.
* Based on the set goals, you will work out targeted action plans.
* You initiate and implement these actions. You will also follow these from A to Z and send if necessary.
* You are responsible for managing and coaching the after sales team in your site.
* You direct the "Customer Advisor", "Warehouse Officer", "Claimant / Invoice", and "Site Manager" of your site.
* You guide, stimulate and coach them in all aspects of the Customer Journey, systems and processes.
* You monitor the daily occupation of your team (training, leave applications, ...)
* By showing yourself the right example, you will ensure a good team spirit.
* You are enthusiastic about your team regarding change processes.
* You are responsible for a transparent and targeted information flow from management to your team.
* You ensure that the culture (mission, vision, values, rituals,) is known in your site and your team members also understand and visibly transform them into their daily operations.
* Through a daily consultation and close cooperation with the Sales Manager, you aim to make the site functioning as autonomously as possible.

WE EXPECT

* A convincing people manager with impact, passionate about customer focus, cars and innovation.
* A strong first impression to each customer and employee who creates trust.
* That you make every promise more than true.
* That you are looking for results and goals.
* That you see and take every opportunity to ensure the continued growth of your site
* That you strive for a great customer and employee satisfaction every day and build a long-term relationship with your customers and teams.
* That you are an example of building a dynamic team spirit.
* You fully fit our PRO values. You'll show 'Passion for customers and cars', 'Respect for customers and colleagues', and 'Entrepreneurship' each day by detailed follow-up of the assigned area and taking initiatives and showing commitment.

Experience in the automotive sector is an important plus. Leading experience in an area where service is central is an absolute must.

OFFER

* You will find an advanced group that is a pioneer in the automotive sector, with a strong focus on both extreme customer and employee satisfaction.

* You will find an environment where creativity and initiative are stimulated.

* A strong brand to represent in a dynamic work environment with permanent training, keeping you up to date with the latest models and technologies.

* Market-based wage supplemented with extra-legal benefits (company car, tank card, meal checks, etc.)

INTERESTS

Send your resume with cover letter to A.Ahmed@nonstop-recruitment.com
For all further questions, please contact Akmal Ahmed, +44 (0) 203 519 1775