PA and Office Manager

Job Purpose

The post-holder will be the first point of contact for the Deputy Director of External Relations and Director of Student Recruitment and Marketing and as such will be expected to deliver exceptional levels of customer service at all times and make decisions on a daily basis that will affect both internal and external service delivery.

As Office Manager for the Student Recruitment and Marketing team the successful candidate will be the first point of contact for internal and external stakeholders and will ensure the smooth running of the office by reviewing centralised office systems and procedures in order to enhance, develop and implement effective delivery.

The post-holder will have boundless enthusiasm for the University, its ambitions and role in society. They will be creative, willing to challenge conventional thinking and confident in their decision-making.

Person Specification

• Educated to A-Level (or equivalent). Must have GCSE level Grade ‘C’ (or equivalent) in English Language and Mathematics.
• Significant previous experience in an administrative role (including some finance administration) and demonstrable PA skills within a professional environment.
• Ability to demonstrate a high level of accuracy and attention to detail in all aspects of their work and deliver on time.
• Sense of professional integrity including ability to exercise discretion regarding the management and handling of highly sensitive information.
• Demonstrably excellent interpersonal skills with the ability to communicate effectively with colleagues at all levels and provide exemplary customer service.
• A flexible approach to work, with the ability to multi-task to meet changing priorities.
• Outstanding verbal and written communication skills including the ability to proofread and correct own and others’ work.
• Negotiation skills and the ability to persuade and influence with diplomacy and sensitivity.
• Good all-round IT skills including working knowledge of all aspects of Microsoft Office.
• Knowledge of, and commitment to, the Higher Education sector, and a strong belief in the importance of universities in society, coupled with an awareness of the issues that they face
• To constantly exhibit values and behaviours consistent with the University’s and External Relations’ framework.