VP Global Field Service Operations

Provide Global Service Operations leadership to a team of 150+ with the focus on achieving revenue and margin targets, customer loyalty, world-class service, and employee satisfaction.

Essential Duties and Responsibilities include the following:

• The VP of Global Service Operations will be accountable for the leadership, strategy, policies, and programs for the PerkinElmer services operations function.
• This role provides strategic direction and operational leadership for all services operations, tech support and training.
• Accountable for creating globally standard commercial and operational metrics, driving transparency and actions supporting metrics (including attrition, profitability, utilization, and billability).
• Accountable for prioritization of services resources to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction
• Accountable for positive leadership and culture through ongoing direction, coaching, and career development of colleagues
• In partnership with business service teams, help drive business results across businesses and regions
• Create, enhance and ensure operational processes (PM completion, Overtime management, NCR, FE Tool utilization) are optimized within the regions/zones
• Fosters strong customer relationships by developing and implementing processes and tools which help establish solid relationships and surpassing customer expectations on service delivery
• Leverage internal relationships to enhance business performance and customer experiences.
• Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
• Quality Specific Goals: Aware of and comply with the PerkinElmer’s Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any quality or compliance concerns and take immediate corrective action as required